Product assistance
Questions about models, features or current availability.
Raise a requestService & support
Service & Support
Product questions, service requests, spare parts and ownership guidance — contact the EQRN team.
Support that starts with a conversation
How can we help you today?
Service enquiries
Tell us what your scooter needs and our team will guide the next step.
Raise a requestSpare parts
Ask about the availability of parts and accessories for your EQRN scooter.
Raise a requestUsage & maintenance
Everyday care, charging questions and practical ownership guidance.
Raise a requestCustomer care
We’re here to help
Whether you already own an EQRN scooter, are considering one, or need help with a service question, the team can guide you to the right next step.
Use the service and support form to describe your question. Include the model, the nature of the issue and the best way to reach you. If your question is about a part or accessory, tell us what you are looking for and any reference details you have.
What to include in your request
- Your name, mobile number and email address.
- The EQRN model the request relates to.
- A short description of the question, issue or part required.
- Your city and state, so the team can direct the request appropriately.
Please do not send payment card details, bank information or passwords through this website. Service-centre addresses, helpline numbers and response times are published only after EQRN officially confirms them.
No service-centre address, helpline number or response time is published until EQRN officially confirms it. Please use the form or email us and we will respond with the correct contact details.
Service & support
Service & support request
Share your question and the model you own or are interested in.
Good to know
Support questions
Practical answers about EQRN ownership and support.
How do I raise a service request?
Use the service and support form on this website or email eqrnai.ev@gmail.com. Include your name, contact details, the EQRN model and a short description of the issue or part you need.
Where is the EQRN service centre?
A service-centre address and helpline number are not published until EQRN officially confirms them. Send a service enquiry and the team will provide the correct contact point for your location.
Are spare parts available?
Ask the team about the specific part or accessory you need. Include the model and any reference details you have so the request can be checked accurately.
What warranty applies to an EQRN scooter?
Warranty terms are not published on this website until the official policy is confirmed. Please request the current warranty document from the EQRN team before making a purchase decision.
How should I care for the battery?
Follow the owner’s manual and the charging instructions supplied with your scooter. If you are unsure about charging, storage or battery behaviour, contact the EQRN team rather than relying on general advice.
Still need help?
Speak to the EQRN team
Send us your question and we will respond with the details you need.